If you can't find the answer to your question in this Help Center, our support team is here to help.
How to contact support
Email us at support@bematrx.com. This is the main support channel for all user issues, including:
- Account access problems
- Technical issues and bugs
- Ban appeals
- Privacy and security concerns
- Account deletion requests
- BeCoin questions
- Billing questions (when applicable)
What to include in your email
To help us respond quickly, include:
- A clear description of your issue
- Your BeMatrx ID (if you can sign in)
- The email address associated with your account
- Steps you've already tried
- Screenshots or screen recordings, if relevant
Response times
We aim to respond to support emails within a reasonable timeframe. Response times may be longer during weekends and holidays.
For urgent safety concerns (such as threats or illegal content), mention "URGENT" in your email subject line.
Other contact channels
- For privacy-related matters:
privacy@bematrx.com - For general company or press inquiries, visit our website at
bematrx.com
Before contacting support
Many common questions are answered in this Help Center. Try searching for your topic using the search bar at the top of this page. You may find an answer faster than waiting for an email response.