Reporting a bug

If you encounter a bug or technical issue in BeMatrx, we'd love to hear about it.

Before reporting

Try these quick fixes first:

1. Close and reopen the app.
2. Make sure the app is up to date from the App Store or Play Store.
3. Restart your device.
4. Check your internet connection.

If the issue continues, report it.

The quickest way: Report a Problem

The app can send us what it already knows about the problem:

1. Open Settings > About.
2. Tap Report a Problem.
3. Read the confirmation and send.

This shares your recent activity log so we can see what the app was doing when things went wrong. No private messages and no passwords are included. You'll get a short thank-you when it's sent.

By email

You can also write to support@bematrx.com with the subject line "Bug Report" — useful when you want to describe something in your own words or attach a screenshot.

What to include

A helpful bug report includes:

• What happened: A clear description of the issue.
• What you expected: What you thought should happen.
• Steps to reproduce: Numbered steps to show the issue (if you can).
• Your device and OS: For example, "iPhone 14, iOS 17.2" or "Samsung Galaxy S22, Android 14".
• App version: Find this at the bottom of the Settings screen.
• Screenshots or recordings: Visuals help us understand the problem faster.
• Frequency: Does it happen every time, or only sometimes?

What happens next

Our team will investigate. We may:

• Ask for additional details
• Confirm the issue and add it to our fix list
• Let you know when a fix is available

We don't always respond to every bug report individually, but every report helps us improve the app.

Thank you

Bug reports from users like you make BeMatrx better for everyone. We appreciate your help.