If your account has been banned and you believe it was a mistake, you can submit an appeal.
How to submit an appeal
Tap the link in your ban notice email. It takes you to a token-verified, single-page appeal form — you don't need to sign in to the app.
- Explain what happened in your own words (at least 10 characters).
- Tap Submit.
There's no other field on the form — you don't need your BeMatrx ID, a date, or any files or evidence.
What happens after your appeal
Our team will review your appeal. During the review:
- Your account remains banned
- We may request additional information
- We aim to respond within a reasonable timeframe
Possible outcomes
After review, there are two possible outcomes:
- Approved: If we find the ban was in error, your account will be restored.
- Denied: If we find the ban was correct, your account will remain banned.
Tips for a successful appeal
- Be honest and provide full context
- Don't create a new account to bypass the ban — this makes your appeal less likely to succeed
- Stay respectful in your communication with our team
- Avoid repeating the violation while your appeal is under review
If your appeal is denied
If we uphold the ban, the decision is final. You cannot submit another appeal for the same ban. You will not be able to create a new BeMatrx account associated with the banned email or identity.
