Changing your password

We recommend changing your password regularly to keep your account secure.

How to change your password

1. Open Settings.
2. Tap Account & Security.
3. Tap Change Password.
4. Enter your current password.
5. Enter your new password.
6. Confirm your new password.
7. Tap Save.

Password requirements

Your new password must:

• Be at least 8 characters long
• Contain at least 1 number
• Contain at least 1 special character
• Be different from your email address
• Not be one of your recently used passwords

What happens after you change your password

For your security, when you change your password:

• You may be signed out of other devices where your account is currently active
• Any active sessions on the web or other apps are ended
• You'll need to sign in again on each device using the new password

This helps protect your account if someone else was using it without your permission.

Forgot your password?

If you can't sign in because you forgot your password:

1. On the sign-in screen, tap Forgot password.
2. Enter your email address.
3. Check your email for a password reset link.
4. Tap the link and follow the instructions to create a new password.

If you don't receive the reset email

• Check your spam or junk folder
• Make sure you entered the correct email address
• Wait a few minutes and try again
• If the issue continues, email support@bematrx.com

Password security tips

• Don't reuse your BeMatrx password on other websites
• Don't share your password with anyone
• Use a password manager to generate and store strong passwords
• Change your password immediately if you suspect someone else knows it